Operations Management (OM) is the design, operation, and improvement of the processes and systems that create and deliver the organization’s products and services. The OM techniques call for eliminating the old rule-of-thumb, individual way of performing work and, through study and optimization of the work, replacing the varied methods with the one “best†way of performing the work to improve productivity and efficiency. Manufacturing organizations have successfully employed the programs, techniques, and tools of operations improvement for many years. Recently, leading healthcare organizations have begun to employ the same tools. It is in this backdrop this programme is designed to train the healthcare managers in understanding and using operations management tools & techniques for improving the healthcare efficiency and productivity.
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