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Right to Information Act 2005 mandates timely response to citizen requests for government information. It is an initiative taken by Department of Personnel and Training, Ministry of Personnel, Public Grievances and Pensions to provide a– RTI Portal Gateway to the citizens for quick search of information on the details of first Appellate Authorities,PIOs etc. amongst others, besides access to RTI related information / disclosures published on the web by various Public Authorities under the government of India as well as the State Governments.
The Govt. of Assam, State Service Delivery Gateway is aimed as a single point of access for all the G2B & G2C transactions offered by Government of Assam through its constituent departments. The online portal provides online access to the current, complete and accurate information related to the functions and services provided by Government of Assam and its constituent departments to the Citizens and other interested users (e.g. Tourists and Investors).
The portal aims at educating the citizens with access to information such as expected service fulfillment times for the Government services, business processes, applicable rules and legislations, key point of contacts within the Government etc. It also educates the citizen in the state about their rights, benefits and schemes offered by the Government, eligibility requirements for availing these benefits & schemes etc.
In nutshell, the Govt of Assam,State Service Delivery Gateway portal is a transparent & accountable portal that creates a hassle-free environment which has reduced administrative burden and service fulfillment costs for the Government and citizens to a large extent.