In the latest notification issued, the union ministry of human resource development (MHRD) has asked all the central universities across the country to forward the complaints to the public affront portal for better tracking.
Also the ministry has asked its officials to settle the distress within the 15 days of its receiving which will help the ministry to get rid of them without any paperwork.
According to the reports, the ministry has hired the various registrars as directors of grievances who would look upon the complaints regularly. According to the ministry officials, the portal will help to invigilate the files and address the injustice.
The sources from the ministry have said that the ministry has decided to shift the various universities sites from "ac.in" to "gov.in". This will help in transfer of files and proposals online without the need of hard copies for rapid action to promote e-governance scheme.
Sources in the JNU said they will shift their website to "gov.in" and they have purchased a software from the National Informatics Centre to promote e-governance.
E-governance has nothing to do with delay in taking process. It has only role in grievance redressal. "The movement of hard files takes time. But the e-governance platform will do away with the bottlenecks and one can track files right from the university level to the ministry and also the action taken at various levels," said a JNU official. The ministry also decided to include IIT's as well as NIT's in the e-governance by shifting their websites from "ac.in" to "gov.in".