The HRD Ministry has put out its Citizen Charter. The mission of the Charter includes:
Provide greater opportunities of access to higher education with equity to all the eligible persons and in particular to the vulnerable sections.
"· Expand access by supporting existing institutions, establishing new institutions, supporting State Governments and Non-Government Organizations / Civil Society to supplement public efforts aimed at removing regional or other imbalances that exist at present.
"· Initiate policies and programmes for strengthening research and innovations and encourage institutions "“ public or private - to engage in stretching the frontiers of knowledge.
"· Promote the quality of higher education by investing in infrastructure and faculty, promoting academic reforms, improving governance and institutional restructuring towards the inclusion of the hitherto deprived communities.
The services to be provided and the standard for the same prescribed by the Ministry are as follows:-
Policy Formulation relating to Higher Education (including Minority Education & focus groups):- Consultation, Conference (like Vice Chancellors Level etc.), discussion, interaction session etc.
Release of Funds under various schemes of this Department details of which are available on website :- www.education.nic.in and Release of Funds to Grantee Institutions:- Within 25 working days after approval of the competent authority
Information dissemination about Higher Education:- Updation of information on website and through various publication on Higher Education.
Monitoring of the Implementation of the Policies/Programmes/
Projects:- Monthly Progress
Consultation at various forums such as Central Advisory Board of Education (CABE) to have ideas to improve the higher education sector, Parliamentary Committees:- Through Conference, Discussions, Interaction session and Meetings etc.
Grant of Scholarships to University & College students pursuing higher education:- As per Guidelines of the specific scheme available on www.education.nic.in
Collaboration with United Nations Educational, Scientific and Cultural Organization (UNESCO), Foreign Governments, International Partners to keep the higher education at par with the international standards:- As per Charter
"· Registration of Copyright:- Extract of Register to be sent to applicant within 15 working days of registration of the work by the Registrar of Copyright.
"· ISBN Registration:- To assign ISBNs to the applicant and send the same to him/her within 7 working days of registration of the book by the ISBN Registry.