1) - Obtains client information by answering telephone calls; interviewing clients; verifying information.
2) - Informs clients by explaining procedures; answering questions; providing information.
3) - Maintains communication equipment by reporting problems.
4) - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
5) - Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Call Center Agent Skills and Qualifications:
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
Truworth BPO Services
Truworth BPO Services is a 24 hour call center in the heart of the city with the state of the art facilities and work environment.