1) - To resolve technical issues reported by the customers
2) - Diagnoses hardware and operating system problems over the phone/ Remote
3) - Troubleshoot technical issues related to OS, H/W and N/W technologies
4) - Delight customers by resolving the problems on the same call and seek closure confirmation of the case from the customer.
5) - Follow step-by-step troubleshooting approach in order to resolve the issue from the root level
6) - Logging customer complaints and resolution details in the CRM tool
7) - Give all the best possible options to the customers in case looking for assistance on a 3rd party issue or OOW product
8) - Document case information.
9) - Demonstrate commitment to client/ customer satisfaction
10) - Enhance the technical and process skills by undergoing training programs
Posted By Consultant